Last updated: 18/03/2026
At Vangi.co, we aim to provide high-quality products and a smooth shopping experience.
This Refund Policy explains the conditions under which returns and refunds are accepted.
You may request a return if:
The item is damaged or defective
The wrong item was delivered
The item does not match the description
To be eligible:
The request must be made within 07 of delivery
The item must be unused and in original packaging
We do not accept returns for:
Used or damaged items (not due to our fault)
Items returned without original packaging
Final sale or clearance items (if applicable)
Once your return is approved:
The item will be inspected
Refund will be processed to the original payment method
Refund timelines may vary depending on your bank or payment provider.
All refunds are processed through the original payment method via Al Rajhi Bank or the payment provider used.
We do not issue cash refunds
Processing time may take several business days
Shipping fees are non-refundable unless the return is due to our error
Return shipping costs may be the responsibility of the customer
Orders may be canceled before shipment.
Once shipped, cancellation is not guaranteed and must follow the return process.
If you receive a damaged or incorrect item:
Contact us immediately at help@vangi.co
Provide photos as evidence
We will resolve the issue as quickly as possible.
For return or refund requests:
📧 Email: help@vangi.co
📍 Address: Al Sharafiyah, Jeddah, Saudi Arabia